Suspending Mobile Line for Singtel – Cost and Implications

Will you be traveling out of the country and thinking of how to suspend your mobile line so you don’t have to incur hefty mobile bills while you’re gone?

Well, that’s gonna be me in a couple of weeks time and I’m kind of losing sleep over it because it’s a terribly annoying process. Well, the suspension is a few clicks away (cost is required) but the implications are terrible.

Some people might choose to retain their mobile plan and continue paying the mobile subscription fee but as I’m kind of unemployed right now, I need to scrimp and save whenever I can.

My current Singtel plan cost $51.20+ $7.90 (spotify)  = $59 per month and should I be gone for 6 months, that’s like $354; for not using any data/benefit.

My initial thoughts were that I could downgrade my plan temporarily (to be on the basic and cheapest plan without data and low call time) for 6 months and maintain my number so I can receive all my various OTP(s) required for banking and various app transaction(s) but after a chat with the Singtel chatdesk online, the CSO informed that this was not possible and should I insist on it, I had to pay a penalty of $708 for early termination fee (which obviously doesn’t make sense).

The cost of mobile line suspension (for a period of 6 months) would cost $20 (deactivation fee) + $10 x 6 months + $20 (activation fees when I’m back) = $100 + GST


Just FYI, the monthly fee was only $5 a couple of years ago (2015) but they have since doubled the fees to $10.

Copied and paste from their ‘Mobile Terms and Conditions‘ dated 23 May 2019
2. Temporary Suspension of Mobile Line Service (“TOS”)
2.3 Singtel reserves the right to implement a processing fee of $21.40 (including
GST) for each successful TOS application, and an additional processing fee of
$21.40 (including GST) at the end of the TOS period to reconnect the line. A
monthly recurring charge of $10.70 shall be applied for the duration of the
suspension period.”

Self-service steps for deactivation/activation

  1. Go to My Account (Not available on My SingTel app)
  2. Select the line that you wish to suspend
  3. Click ‘Manage Service’
  4. Click ‘Suspension of Service’
    • Maximum period of suspension is 12 months.
    • Your contract date will be extended accordingly based on the period of suspension.
    • In the event you would like to suspend your mobile line for more than 12 months, please call in or use the feedback form to get in touch with us.

Yep, you got to pay $20 x 2 times for the self-service steps. To be honest, it’s kind of daylight robbery but I guess we have no choice since I’m still stuck with them for another 12 months or so. Somehow hope that these charges flow back to me as dividends some day.

Would it have been cheaper with M1 or StarHub?

StarHub: Suspend at $5.35/month up to a maximum of 6 months. No mention of activation/deactivation fee.

M1: Not allowed to suspend if still on contract. After which, it will be $5.35/month. (Can’t find info online)

ENDLESS IMPLICATIONS WITH MOBILE LINE SUSPENSION

Alright, so I’m in the process of deciding whether the inconvenience is worth the premium of $254 or $206 (assuming I cancel spotify premium).

  1. Credit Card SMS OTP verification
    • This is a huge headache.
      When you make purchases online, some websites will require 3D Secure One Time Password where a SMS would be sent to your mobile phone. Without keying in the SMS OTP, you will not be able to complete your payment online.
      I am not very familiar with the online shopping scene in New Zealand but I kind of have to maintain a $500 credit card spend on my UOB One Card in order to maintain my 3.33% rebate + 1.5% interest rate for my UOB One account. (At this point in time, I have not given up on it yet but I have a feeling I might when I’m in NZ).
      So, I called/visited 3 banks – OCBC, UOB and CIMB – and none of these banks allow me to change my SMS OTP for online credit card purchases to using the physical hardware token or mobile app token.
      To summarize, the only way to authenticate online purchases for 3D Secure sites is to change your SMS OTP number to your overseas number.
      This can only be done at the physical bank branch OR via a hardcopy signed form.
    • Workaround: As I will only know my NZ number when I’m in New Zeland, the plan is that I will have to pre-sign the form prior to my departure and get someone back at home to fill up my New Zealand number once I have it and mail out the form. It will take 3 to 7 working days.(Will update the feasibility of this when I’m there)
  2. Securities account trading
    I have to change my SMS OTP verification to physical hardware token and this is allowed for iOCBC.
  3. CDP Account
    You need to have a OneKey Token which will allow you to change your mobile number. I have not tried this yet but I’ll update to see if overseas number can be updated.
  4. SingPass OTP verification
    • (Extracted from their FAQ)
      Q: I am relocating overseas. Can I use my overseas mobile number for SingPass SMS 2FA?
      A: Only Singapore-registered mobile numbers can be used to register for SMS 2FA. If you are traveling or living overseas, please register for a OneKey Token instead. Click here to learn more about setting up OneKey token.

      • Processing Time: 7 working days (for you to receive your token & PIN mailer)
      • If you need a OneKey Token urgently, visit Assurity Customer Care Centre (@ Duo galleria) in-person, with your original NRIC card.

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Sighs, I’m still undecided on the $$ vs inconvenience decision. Not sure if it is worth the $200+ which is less than the price of my Timberland boots.

Have you been abroad for a long time before? Do share with me your tips and recommendations!

[Tip from a reader] to overcome the Credit Card SMS OTP verification issue: Get a StarHub PrePaid Card (do a top up every 90 days to keep the number active) and change your mobile number for the banks credit card.

  • UOB can be done on their iBanking page using mobile token.
  • OCBC: I filled up a hardcopy form and mailed it out before my departure

With the StarHub Prepaid, you can purchase overseas data usage at $10 for 1gb of data which is quite useful and you can use data the moment your plane land =p


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    • Hi there, I’m currently using the StarHub card in NZ but I have not successfully ported my mobile number over for the bank sides. No idea how long it will be taking but I’ve emailed them already. The StarHub Card works fine in NZ. The data works too. Just that need to do a top up every 90 days if I’m not wrong.